Refund policy

Return & Refund Policy — JARO LASHPIRE®

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, in its original packaging, and in resellable condition. You will also need the receipt or proof of purchase.

Eligible return items include:

  • Lash trays
  • Tweezers
  • Accessories

To start a return, please contact us at Jaroheadquarters@gmail.com.

Returns must be approved before being sent. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs.

You can always contact us for any return questions at:

Email: Jaroheadquarters@gmail.com
Phone: 530-306-5745

Non-Returnable Items

Due to the professional nature of our products and hygiene standards, certain items cannot be returned, including:

  • Lash adhesives
  • Opened or used products
  • Hygiene products, including eye patches, brushes, and similar items
  • Discounted or promotional items
  • Gift cards
  • Training courses
  • Beauty services

Please contact us if you have questions or concerns about your specific item.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please include your order number and, when applicable, photos of the damaged or incorrect item.

Exchanges

If you wish to exchange an eligible product, please contact us first at Jaroheadquarters@gmail.com.

The item must meet all return eligibility requirements described above.

Refunds

We do not issue refunds to the original payment method for approved standard returns.

Approved returns will receive store credit once the returned item has been received and inspected.

Please remember that original shipping charges and return shipping costs are not refundable.

Services and Appointment Deposits

Deposits are required to book appointments and are non-refundable. Deposits are applied toward the total cost of the scheduled service.

Cancellations require a minimum of 24 hours' notice.

Late cancellations or no-shows may require payment of a 50% service fee before rebooking.

Appointments may be rescheduled with at least 24 hours' notice. A deposit may be transferred one time only to a rescheduled appointment.

Training

All training purchases and enrollments are non-refundable.

Training rescheduling is not guaranteed and is subject to approval and availability.

By enrolling in a training, you acknowledge and accept these terms.

Contact

JARO LASHPIRE®
536 Second St.
Yuba City, CA 95991
United States

Email: Jaroheadquarters@gmail.com
Phone: 530-306-5745